Welcome to the OCSD Helpdesk

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Simply use your OCSD email address and password to sign into the system and submit a ticket, or check on the status of a ticket.

In the event that our CNYRIC-Hosted website www.oswego.org is not functioning, staff members can click here to view a document containing links to our often used website links.

The OCSD Helpdesk system is only available to staff and faculty of the Oswego City School District.

In order to comply with Ed Law 2d, Part 121, OCSD will need to approve any website service or software that collects personally identifiable information (PII) prior to use.

For additional information on PII please review our PII Guidelines document.

To submit a software/service for review by the software committee, please use this survey link.