Welcome to the OCSD Helpdesk

Many faculty are beginning to prepare their classrooms for students in the fall. Each summer, rooms are emptied and floors are cleaned, and technology is disconnected in the room to move desks.

Once rooms are cleaned, our tech staff go through room by room, re-connecting technology. We continue this process until the start of the school year. There is no need for a helpdesk if your teacher station is not available at the current time.

If you return on the first day of school and things are not working properly, please reach out at that time.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Simply use your OCSD email address and password to sign into the system and submit a ticket, or check on the status of a ticket.

In the event that our CNYRIC-Hosted website www.oswego.org is not functioning, staff members can click here to view a document containing links to our often used website links.

The OCSD Helpdesk system is only available to staff and faculty of the Oswego City School District.